At FiatLocal.com, we are committed to ensuring customer satisfaction and protecting against fraud. Please review our policy regarding refunds and returns for gift card purchases:
1. No Refunds on Gift Card Purchases
All sales of gift cards on FiatLocal.com are final. Once a gift card has been purchased, it cannot be refunded or exchanged for cash or another gift card, unless required by law.
2. Exceptions for Technical Errors
In the event of a technical error during the transaction, such as:
Incorrect amount on the gift card
Delivery of the wrong gift card
Failure to receive the gift card due to system errors
Please contact our support team within 48 hours of the purchase to resolve the issue. We will work to correct the error or, in rare cases, issue a refund at our discretion.
3. Fraud Prevention and Protection
At FiatLocal.com, we take fraud seriously. To protect both our customers and our platform:
Suspicious Activity: If we detect any suspicious or fraudulent activity associated with a gift card purchase, FiatLocal.com reserves the right to cancel the transaction, void the gift card, and, in some cases, issue a refund after a thorough investigation.
Unauthorized Purchases: If you suspect that your account or payment information has been used fraudulently to purchase a gift card, please notify us immediately. We will investigate the claim and take appropriate action, which may include voiding the gift card and issuing a refund.
Account Monitoring: FiatLocal.com employs fraud detection systems to monitor transactions. Any abuse of the system, including the use of stolen credit cards or fraudulent claims, will result in account suspension or legal action.
4. Lost or Stolen Gift Cards
FiatLocal.com is not responsible for lost or stolen gift cards once they have been delivered to the buyer. Please ensure that your gift card codes are stored securely.
5. Non-Transferable
Gift cards are non-transferable and cannot be resold, reissued, or redeemed for cash.
6. Contact Us
For any issues related to your gift card purchase, including concerns about fraud, please reach out to our support team at support@fiatlocal.com within 7 days of the purchase.
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