At FiatLocal.com, we strive to offer a smooth and hassle-free purchasing experience. However, due to the nature of digital gift card transactions, our cancellation policy is limited. Please read the following terms carefully:
1. No Cancellations After Purchase
Once a gift card purchase has been completed on FiatLocal.com, the transaction is considered final, and cancellations are not permitted. This is due to the immediate processing and delivery of the gift card codes.
2. Cancellations Due to Technical Errors
In rare cases of technical errors, such as:
Duplicate transactions
Incorrect amount selected during the purchase
Delivery failure due to a system malfunction
Please contact our customer support within 24 hours of the purchase. We will review your request, and if a valid error is confirmed, we may proceed with canceling the transaction and issuing a refund.
3. Fraudulent or Unauthorized Transactions
If you believe your account or payment information was used fraudulently, please notify us immediately. FiatLocal.com will investigate the claim, and if fraud is confirmed, the transaction will be canceled and any associated gift cards voided.
4. FiatLocal.com Initiated Cancellations
FiatLocal.com reserves the right to cancel any order if:
Suspicious or fraudulent activity is detected.
There is a violation of our Terms and Conditions.
Payment issues arise during processing.
In such cases, any associated payments will be refunded, and the customer will be notified via email.
5. Contact Us for Assistance
For any cancellation-related inquiries, please contact our customer support team at fiatlocal.com We recommend reaching out as soon as possible if you encounter an issue with your transaction.
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